At Auriham, we take your privacy seriously. We operate in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
As part of our service to you, we need to collect relevant personal information. This information can include:
Where possible, we will obtain this information directly from you. This may include information you provide in person, over the phone, by email, or by completing forms (paper or digital). Sometimes, we may collect information from third parties such as your doctor, other referring organisations, or health practitioners involved in your care. Please note that limiting the information you provide to us may limit the service we can provide.
Where paper files exist they are held in a secure filing cabinet accessible only to authorised personnel.
Electronic records are stored within our practice management system and accessed via secured passwords by authorised personnel only. We endeavour to only use systems that are compliant with Australian standards for online security and encryption.
Records are held for the time required according to relevant law, including the Privacy Act 1988. Following this period, records are destroyed and deleted. In some cases, records may be placed in an archive.
Your personal information is gathered and used to provide advisory services, which includes assessing and addressing your presenting circumstances. Your personal information is retained to document what happens during sessions, enabling your practitioner to provide a relevant and informed service.
Your information can also be used for invoicing and processing third-party claims (e.g., Medicare).
If your practitioner leaves the practice, Auriham will retain your personal information and records unless you request otherwise. In some cases, your records are retained by a referring organisation.
Clients' personal information will remain confidential except when:
Your personal information is not disclosed to overseas recipients unless you consent or if required by law. Your information will not be used, sold, rented or disclosed for any other purpose.
If unauthorised access, disclosure or loss of your personal information occurs, Auriham will activate its data breach plan and use all reasonable endeavours to minimise any risk of serious harm.
At any stage you may request to see and correct the personal information held about you. Your practitioner may discuss the contents with you and/or provide a copy (fees may apply), subject to the exceptions in the Privacy Act 1988 (Cth).
If satisfied that personal information is inaccurate, out of date or incomplete, reasonable steps will be taken to correct it.
All requests for access or correction must be made in writing to Auriham. Requests will be responded to in writing within 28 days, and an appointment may be arranged if clarification is required.
Telehealth refers to service delivery by phone or video conferencing. The privacy of online communication is potentially vulnerable and limited by the security of the technology used. Privacy is also influenced by the environment in which you choose to conduct your session and the platform used.
Where possible, we use platforms that comply with Australian standards for online security and encryption.
If exceptional circumstances lead to an unexpected cancellation, please contact the practice directly.
* All fees and rebates are subject to change. Contact us to discuss your assessment and reporting needs.
If you have a concern about the management of your information, you may contact Auriham directly. Upon request, you can obtain a copy of the Australian Privacy Principles, which describe your rights and how your information should be handled.
If you wish to make a formal complaint about the use, disclosure, or access to your information, you may contact the Office of the Australian Information Commissioner:
Phone: 1300 363 992
Website: oaic.gov.au/privacy/making-a-privacy-complaint
Post: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001
